Terms of Service

Agreement to these terms

These Terms of Service ("Terms") are a contract between you and InviziPoll, the legal entity that operates the Service. "InviziPoll," "we," "us," and "our" refer to that entity. The Terms govern your access to and use of the InviziPoll websites, applications, and related services (the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Definitions

• Service: InviziPoll's software, websites, APIs, and related services offered to you under these Terms.
• Customer: The organization or individual that registers for or pays for use of the Service, including its authorized users.
• Workspace Admin: An authorized user who manages a workspace, settings, billing, or encryption keys on behalf of a Customer.
• Respondent: A person who responds to a poll through the Service, typically without a full Customer account.
• Personal Information: Information that identifies or relates to an individual, as described in our Privacy Policy.

Description of the Service

InviziPoll provides anonymous workplace polling with end-to-end encrypted poll responses. Responses are encrypted in respondents' browsers; we store ciphertext only and do not decrypt response bodies on our servers. Authorized workspace members decrypt and analyze results in supported client environments. Admin sign-in and optional server-assisted workspace key recovery may use additional mechanisms described in the product—these support account and key access, not reading individual respondent answers in plaintext on our servers.

AI-assisted poll authoring

InviziPoll offers AI-assisted poll authoring, which uses third-party large language models (currently Anthropic Claude) to draft and refine the questions and options that you, the admin, type into the platform. AI is not used to read, analyze, or summarize respondent submissions; respondent answers remain end-to-end encrypted and are not transmitted to any AI provider. Use of AI features is optional, recorded in your workspace audit log (metadata only — never the prompt content), and may be disabled by your workspace owner. We do not use respondent data to train any model.

When you use AI features, the poll titles, question text, and answer options you submit are sent to Anthropic. See our Privacy Policy for Anthropic's subprocessor details, including data retention terms — see the Privacy Policy for Anthropic's standard API data handling and prompt retention. AI features require workspace-level consent and are available only on plans that include them.

Account registration

To use the Service, you must create an account with a valid email address and credentials. You are responsible for maintaining the confidentiality of your login information and for activity under your account. You may create workspaces and invite team members subject to your plan limits and these Terms.

Acceptable use

You agree to use the Service only in compliance with applicable law and these Terms. You must not use the Service for any illegal purpose; attempt to deanonymize respondents in violation of law or our product constraints; abuse or overload the platform; distribute malware; interfere with the Service or other users; or misrepresent your identity or affiliation. We may suspend or terminate access for violations.

Free trial, subscriptions, and billing

Free trial. New workspaces may receive a 14-day free trial beginning when the workspace is created (or as otherwise shown in the product). Trial length and eligibility may change for new signups; your in-product terms at signup control if they differ from this summary.

After trial. When the trial ends, continued use of core workspace features requires a paid Pro or Business subscription (or another paid plan we offer). If you do not subscribe, access to core features may be restricted or suspended in line with the product experience.

Billing. Paid plans are billed through Stripe. Fees are charged in advance on a monthly or annual basis unless otherwise stated at checkout. You authorize us and Stripe to charge your payment method for applicable fees and taxes. You may cancel your subscription; cancellation typically takes effect at the end of the current billing period unless stated otherwise in the product. Refunds are handled according to our refund policy and applicable law.

Data during and after trial. Workspace data remains subject to these Terms and our Privacy Policy. We retain workspace data until you delete it or close the workspace, subject to backup rotation and legal retention described in the Privacy Policy.

Poll confidentiality, encryption, and admin recovery

Poll responses use end-to-end encryption in the browser; we store ciphertext only and do not decrypt response bodies. Workspace encryption keys for admins may be loaded or recovered through server-assisted flows (for example email verification or escrow) as described in the app—those flows help legitimate administrators access their keys; they are not used to read individual respondent answers in plaintext on our servers.

You are responsible for safeguarding your Emergency Recovery Kit, backups, and credentials. Without a supported recovery path, you may permanently lose access to encrypted workspace data (for example after certain password resets). We are not responsible for lost keys or data you cannot decrypt.

Data ownership

As between you and InviziPoll, you retain ownership of content and data you submit to the Service, subject to the licenses below. As described elsewhere in these Terms, we store poll response ciphertext and do not hold answer plaintext on our servers. Deleting your workspace permanently removes associated workspace data from our active systems, subject to the Privacy Policy.

Intellectual property

InviziPoll and its licensors own all rights in the platform, software, documentation, and branding. You retain ownership of your poll content and data. You grant InviziPoll a limited, worldwide, non-exclusive license to host, process, transmit, and display your content solely as needed to provide and improve the Service—including storing and moving ciphertext and related metadata.

Disclaimer of warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVIZIPOLL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL BE SECURE OR NOT LOST EXCEPT AS EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow certain disclaimers. If those laws apply to you, some or all of the above disclaimers may not apply, and you may have additional rights.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVIZIPOLL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR YOUR OBLIGATIONS TO PAY FEES OR YOUR BREACH OF SECTION "INDEMNIFICATION," OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAD NO FEES DUE IN THAT PERIOD.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE SUCH A LIMITATION IS PROHIBITED.

Some jurisdictions do not allow certain limitations of liability. If those laws apply to you, some or all of the above limitations may not apply.

Indemnification

You will defend, indemnify, and hold harmless InviziPoll and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) content or data you submit to the Service, (b) your misuse of the Service, or (c) your violation of these Terms or applicable law. We may assume exclusive defense and control of any matter subject to indemnification at our expense, and you will cooperate with our defense.

Termination and data deletion

You may stop using the Service at any time. You may delete a workspace or close your account using the controls in the product or by contacting [email protected]. Workspace deletion is irreversible and removes associated workspace data from our active systems over time, subject to backup rotation and legal retention described in our Privacy Policy.

Export before deletion. You are responsible for exporting any polls, reports, or keys you need before you delete a workspace or account. After deletion, we may not be able to recover your data. Encryption keys and recovery materials are your responsibility.

We may suspend or terminate access to the Service if you materially breach these Terms, fail to pay fees when due, or if we must do so for security or legal reasons. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive termination.

Copyright and DMCA

We respect intellectual property rights. If you believe material on the Service infringes your copyright, send a notice to [email protected] with the subject line "DMCA Notice" and include enough detail for us to locate the material and evaluate your claim. We may remove or disable access to material we believe in good faith infringes, consistent with applicable law.

Changes to these terms

We may modify these Terms from time to time. We will post the updated Terms and update the "Last updated" date. If a change is material, we will provide additional notice as appropriate (for example by email or in-app notice). Your continued use of the Service after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service.

Governing law and dispute resolution

Informal resolution. Before filing a lawsuit, the party seeking relief must send a written description of the dispute to the other party and attempt to resolve it in good faith for at least thirty (30) days. For disputes with InviziPoll, email [email protected] with enough detail for us to understand and investigate your concerns.

Governing law and venue. These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles that would require application of another jurisdiction's laws. Subject to applicable law, the state and federal courts located in California will have exclusive jurisdiction over any dispute arising out of or relating to the Service or these Terms. You and InviziPoll consent to personal jurisdiction in those courts.

These Terms do not require arbitration. Nothing in these Terms limits either party's right to seek relief in small claims court for qualifying disputes, where available. These Terms do not include a class action waiver; nothing in these Terms is intended to limit any procedural rights available to you under applicable law.

Contact

Questions about these Terms? Contact InviziPoll at [email protected].