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Engagement template

Post-complaint pulse

Check whether anything actually changed after a complaint was handled.

5 questionsAbout 2 minutesScaleSingle choiceOpen text
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The questions your people will see

Exactly as written in the template. Everything is editable once it is open in the builder.

  • 1.How seriously do you think concerns raised on this team get taken?

    Scale
    • 1
    • 2
    • 3
    • 4
    • 5
    Not seriouslyVery seriously

  • 2.Since the concern was raised, has day-to-day behaviour changed?

    Single choice
    • Yes, clearly better
    • Somewhat better
    • No change
    • It got worse
    • I'm not close enough to say

  • 3.How worried are you that speaking up here would come back on you?

    Scale
    • 1
    • 2
    • 3
    • 4
    • 5
    Not worriedVery worried

  • 4.If something similar happened tomorrow, would you raise it?

    Single choice
    • Yes
    • Probably
    • Probably not
    • No

  • 5.What still needs to happen?

    Open text
    A written answer, up to 1000 characters

    Please avoid naming individuals.

Why these questions

Closing a complaint is not the same as fixing what caused it, and the people who know which one happened are the team it happened on. This asks them directly, and it asks about retaliation on purpose, because the fear of it outlasts the process. It ships with a higher floor than the other templates: results stay locked until 10 people answer, since this usually goes to one team and a smaller floor on a small group starts pointing at people. Set that expectation before you field it, not after.

Results unlock at 3 responses

Nobody sees any answers to this poll, you included, until 3 people have responded. Below that, an individual answer could be traced back to the person who wrote it, so the results stay sealed. Worth knowing before you send it to a team of two.

How the anonymity works

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