Billing, trial, and tier limits

Source of truth - Self-serve numbers on Pricing and the in-app Subscription page can change; when in doubt, open Admin → Subscription in your workspace.

Trial

New workspaces receive a 14-day free trial. The app shows how many days remain, with escalating reminders as the trial approaches its end.

During the trial you get evaluation access to paid-style workspace quotas (seeded like Pro for polls and seats) plus limited AI poll authoring (see AI table below).

If the trial expires without an active paid subscription, the workspace moves to the free tier:

You can still sign in, read existing polls and results, and create/edit polls up to the free poll cap (3).
AI poll authoring, bulk distribution, folder creation, and other paid settings require an upgrade (Admin → Subscription).

Some long-lived workspaces are exempt, an ops-granted state with no trial end date. Exempt workspaces keep paid-feature access and do keep AI at the free-row caps, which an expired workspace does not. Admin → Subscription in your workspace is authoritative for what you see.

Subscription management

Open Admin → Subscription in the admin sidebar to view your plan name, seat usage, and quota usage.

Quotas (reference)

Self-serve pricing is shown on the Pricing page. The table below is a reference; your in-app Admin → Subscription view is authoritative, especially if you have a custom or sales-assisted plan.

Tier	Max admins	Max polls	Max folders	Max recipients / poll	Max access-code recipients / poll	SSO / domains / SIEM	SCIM
Free (after trial)	1	3	0	50	25	No	No
Trial (14-day)	5†	200†	50†	2,000†	100†	Preview‡	Preview‡
Pro	5	200	50	2,000	100	No	Add-on§
Business	25	500	200	5,000	500	Yes	Yes
Enterprise	1,000	Unlimited¶	Unlimited¶	25,000	5,000	Yes	Yes

† Trial workspaces use Pro-style seeded quotas for evaluation; the in-app Subscription page is authoritative. ‡ Trial and exempt workspaces can be granted compliance features early by an ops preview flag. Without that flag, trial workspaces are treated as free for compliance purposes. § SCIM is gated separately from the rest of the compliance bundle. SSO, verified domains, and SIEM unlock together at Business. SCIM unlocks at Business, or on any tier that carries an active SCIM add-on. A Pro workspace with the add-on has SCIM and does not have SSO. ¶ Enterprise "unlimited" items are subject to fair use and infrastructure limits.

A note on SCIM and offboarding

SCIM reads and DELETE stay available after a plan lapses; only create and update writes are gated. This is deliberate: if your plan ends, you must still be able to deprovision a departing employee. Losing the ability to revoke access because of a billing problem would turn it into a security problem.

The consultants and agencies licence

Consultancies, investigators and fractional HR who run surveys inside client engagements don't buy one of the three cards above. They buy a licence that sits on their own workspace and sponsors the client workspaces they create.

Piece	What it means
Annual licence	$3,588 a year
Included engagements	five live client workspaces
Extra engagements	$59 a month each, prorated
Client workspaces	no subscription, no card

A sponsored client workspace reads its entitlement from the licence, stays on the free plan tier, and doesn't inherit the compliance bundle. A client that wants SSO or SCIM buys its own plan or takes over its own subscription. The full model is in The consultants and agencies licence.

Which features need an active entitlement

Most gates in the product are on your entitlement, which is "active paid, trial, or exempt", not on your plan name. A trial workspace is on the free tier with an active entitlement, so it gets everything in the first group. A few features sit behind Business and Enterprise; a trial reaches those through the Business features preview.

Feature	Needs
Recurring pulse series	active plan or trial
Anonymous replies and return codes	active plan or trial
Share a slice, 3 live links per poll	active plan or trial
Share a slice, 20 live links per poll	Business, Enterprise, or preview
Speak-up inbox	Business, Enterprise, or preview
Bulk distribution and roster attributes	active plan or trial
AI poll authoring	AI caps below; none after an ended trial
AI reading of a pasted form	AI poll authoring
Importing an export file	every plan
You said, we did action plans	every plan
Posting an update to Slack	active plan or trial

Pasting a form on a workspace without AI authoring still works: it's parsed in your browser for free. See Recurring pulse series, Share a slice, The Speak-up inbox and case status and Importing questions from another tool for each gate in context.

AI poll authoring (reference)

AI generate/refine and single-question improve are not available once a trial has expired without a subscription. Caps below are per workspace / day (fixed window from the first request in the period). Full how-to: AI poll building.

Tier	Generations / day (generate + refine)	Improves / day (single question)
Free, expired trial	Not included	Not included
Free, exempt workspace	5	25
Trial (14-day)	5	20
Pro	40	100
Business	100	400
Enterprise	1,000	5,000

The two "free" rows differ because the gate is your entitlement, not your plan name. An expired trial gets zero; an ops-exempt workspace on the same free tier gets the free-row caps. If an operator raised your plan tier during a trial, the trial uses that tier's caps instead of 5/20.

Pro and Business are available through self-serve checkout. Enterprise is typically sales-assisted - contact us for pricing and compliance rollout.

Upgrade prompts appear when you hit creation, seat, or AI limits.