Billing, trial, and tier limits
14-day trial, free tier after trial, Pro, Business, and Enterprise limits-including AI-and where to read authoritative quotas in the app.
Source of truth - Self-serve numbers on Pricing and the in-app Subscription page can change; when in doubt, open Admin → Subscription in your workspace.
Trial
New workspaces receive a 14-day free trial. The app shows how many days remain, with escalating reminders as the trial approaches its end.
During the trial you get evaluation access to paid-style workspace quotas (seeded like Pro for polls and seats) plus limited AI poll authoring (see AI table below).
If the trial expires without an active paid subscription, the workspace moves to the free tier:
- You can still sign in, read existing polls and results, and create/edit polls up to the free poll cap (3).
- AI poll authoring, bulk distribution, and other paid settings require an upgrade (
Admin→Subscription).
Some long-lived workspaces may be exempt from a fixed trial end date; Admin → Subscription in your workspace is authoritative for what you see.
Subscription management
Open Admin → Subscription in the admin sidebar to view your plan name, seat usage, and quota usage.
Quotas (reference)
Self-serve pricing is shown on the Pricing page. The table below is a reference; your in-app Admin → Subscription view is authoritative, especially if you have a custom or sales-assisted plan.
| Tier | Max admins | Max polls | Max folders | Max recipients / poll | Max access-code recipients / poll | Compliance (SSO / SCIM / domain verification / SIEM)* |
|---|---|---|---|---|---|---|
| Free (after trial) | 1 | 3 | 0 | 50 | 25 | No |
| Trial (14-day) | 5† | 200† | 50† | 2,000† | 100† | No |
| Pro | 5 | 200 | 50 | 2,000 | 100 | No‡ |
| Business | 25 | 500 | 200 | 5,000 | 500 | Yes |
| Enterprise | 1,000 | Unlimited§ | Unlimited§ | 25,000 | 5,000 | Yes |
* Business and Enterprise unlock the compliance bundle (SSO, verified domains, SIEM). SCIM may be bundled or available as an add-on depending on plan and self-serve settings-confirm in Admin → Subscription or on Pricing.
† Trial workspaces use Pro-style seeded quotas for evaluation; the in-app Subscription page is authoritative.
‡ Optional SCIM add-on may be offered at Pro when self-serve is enabled.
§ Enterprise “unlimited” items are subject to fair use and infrastructure limits.
AI poll authoring (reference)
AI generate/refine and single-question improve are not included on the post-trial free tier. Caps below are per workspace / day (rolling 24-hour window from first use in the period). Full how-to: AI poll building.
| Tier | Generations / day (generate + refine) | Improves / day (single question) |
|---|---|---|
| Free (after trial) | Not included | Not included |
| Trial (14-day) | 5 | 20 |
| Pro | 40 | 100 |
| Business | 100 | 400 |
| Enterprise | 1,000 | 5,000 |
Pro and Business are available through self-serve checkout. Enterprise is typically sales-assisted-contact us for pricing and compliance rollout.
Upgrade prompts appear when you hit creation, seat, or AI limits.